fbjee Privacy Policy — Your Information Is Our Responsibility

Introduction

fbjee is a trusted online gaming platform in Bangladesh. We place the highest priority on protecting the privacy and personal information of our users. This Privacy Policy ("Policy") describes how fbjee collects, uses, stores, and protects your personal information.

By using our website and services, you agree to the terms of this Privacy Policy. If you do not agree with any part of this Policy, please refrain from using our services.

We thank you for reading this Policy. For any questions or concerns, you may reach us via our 24/7 live chat support or by email.

1. What Information We Collect

fbjee may collect the following types of information from you for various purposes:

1.1 Registration Information

When you create an account at fbjee, we collect the following information:

• Full name and date of birth (for age verification)
• Email address and password
• Mobile number (for verification)
• Residential address
• National ID card or passport details (for identity verification)

1.2 Financial Information

To process deposits and withdrawals, we collect the following financial information:

• bKash, Nagad, Rocket, or Upay mobile banking number
• Transaction history and amounts
• Dates and times of deposits and withdrawals

We do not directly store your complete bank account or card details. All financial transactions are handled through a secure payment gateway.

1.3 Technical Information

To improve our service quality and ensure security, we automatically collect certain technical information:

• IP address and device information
• Browser type and version
• Operating system information
• Site usage patterns and statistics
• Cookies and session data
• Login time and location information

1.4 Communication Information

When you contact us — via live chat or email — we may keep a record of that conversation. This is used for quality control and to improve our support standards.

2. How We Use Your Information

fbjee uses collected information only for specific and legitimate purposes. Details are described below:

2.1 Account Management and Verification

• To create and manage your account
• To verify age — our services are only for those aged 21 and above
• To complete the identity verification (KYC) process
• To ensure account security

2.2 Financial Transaction Management

• To process deposit and withdrawal requests
• To provide bonuses and rewards
• To maintain transaction history
• To prevent fraud and money laundering

2.3 Service Quality Improvement

• To personalise the gaming experience
• To identify and resolve technical issues
• For development of new games and features
• To monitor website performance

2.4 Communication

• To send important account-related notifications
• To inform you of promotional offers and bonuses (subject to your consent)
• To provide customer support
• To send information on responsible gaming

2.5 Fulfilling Legal Obligations

At times we may need to use your information to meet legal obligations, such as complying with anti-money laundering (AML) regulations.

3. Information Sharing and Disclosure

fbjee does not sell, rent, or distribute your personal information to third parties. However, information may be shared in the specific circumstances below:

3.1 Service Providers

Limited information may be shared with trusted third parties who provide services on our behalf. This includes payment processors, identity verification services, and technical support providers. All such parties are contractually bound to comply with our privacy standards.

3.2 Legal Requirements

We may be required to disclose information in response to a court order, a request from a law enforcement agency, or to fulfil applicable legal obligations. In such cases, only the minimum necessary information will be disclosed.

3.3 Fraud Prevention

Information may be shared with relevant authorities to prevent fraudulent activity, money laundering, or other illegal activities.

3.4 Business Transfers

In the event of a merger, acquisition, or restructuring of fbjee's business, your information may be transferred to the new owner. In such cases, assurance will be given that the standards of this Privacy Policy are maintained.

4. Cookies and Tracking Technologies

The fbjee website uses cookies and similar tracking technologies. These help improve your browsing experience.

4.1 Types of Cookies

• Essential Cookies: These are required for the basic functionality of the website. They are used for maintaining login sessions, security verification, and similar purposes.
• Functional Cookies: These help remember your preferences, such as language selection or login details.
• Analytics Cookies: These collect statistics to help us understand how users are using the site.
• Marketing Cookies: These may be used to show advertisements relevant to your interests.

4.2 Cookie Controls

You can control or delete cookies through your browser settings. However, disabling essential cookies may cause some features of the site to not work properly.

5. Data Retention and Security

5.1 Data Security Measures

fbjee uses industry-standard security measures to keep your information safe:

• SSL (Secure Socket Layer) encryption — all data transfers are secured
• End-to-end encryption technology
• Secure servers and firewall protection
• Regular security audits and monitoring
• Limited and controlled employee access to data
• Two-Factor Authentication facility

5.2 Data Retention Period

We retain your personal information only for as long as is necessary to fulfil the purpose for which it was collected, or as required by legal obligations. Generally:

• Information is retained while the account is active
• Certain information may be kept for a defined period after account closure for legal reasons
• Financial transaction records are retained for the period specified by applicable law

5.3 Steps in the Event of a Data Breach

In the event of a data breach, we will notify affected users as quickly as possible and take the necessary corrective steps.

6. Your Rights

As a user of ours, you have the following rights regarding your personal information:

6.1 Right to Access Information

You may request a copy of the information we hold about you at any time. We will fulfil this request within a reasonable timeframe.

6.2 Right to Correct Information

If your information is incorrect or incomplete, you may request a correction. This can be done directly through your account settings or by contacting our support team.

6.3 Right to Delete Information

In certain circumstances, you may request that your personal information be deleted. However, some information may need to be retained due to legal obligations.

6.4 Right to Object to Data Processing

You may object to marketing communications or specific uses of data processing. An option to opt out of marketing communications is available in your account settings.

6.5 Right to Data Portability

You may request that your information be provided in a structured, commonly used format.

To exercise these rights, contact our support team: [email protected]

7. Third-Party Links and Services

The fbjee website uses certain third-party services (such as payment gateways). These third parties have their own privacy policies and manage information according to their own policies.

We are not responsible for the data processing practices of these third parties. However, we work only with trusted and secure service providers and ensure that they comply with adequate data protection standards.

8. Privacy of Minors

fbjee's services are only for those aged 21 and above. We do not knowingly collect personal information from minors.

We verify age during the registration process. If a user creates an account with false information and is subsequently found to be under 21, that account will be closed immediately and all transactions will be cancelled.

If you believe a minor is using our platform, please notify our support team immediately.

9. International Data Transfers

fbjee primarily provides services to the Bangladesh market. Data storage and processing may take place in Bangladesh and/or other countries where our service providers are located.

For any international data transfer, we ensure that the receiving party provides adequate data protection guarantees and meets the applicable legal standards.

10. Changes to This Policy

fbjee may update this Privacy Policy from time to time. When changes are made:

• New policies will be published on this page and the "Last Updated" date will change
• For significant changes, a notice will be sent to the registered email
• Continued use of the service after changes will be considered acceptance of the new policy

We recommend that you review this policy regularly so that you stay informed about the latest changes.